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Trends in Training Your Extended Enterprise - Partners and Customers

A survey sent to 10,000 directors of training to find out how companies are extending a learning management system (LMS) outside of their corporate walls – to partners and customers.

With the pressures of globalization and increased competition, more companies are finding it advantageous to cost-effectively reach these audiences and provide enhanced knowledge and learning, and often times training on certifications and compliance readiness. Companies find value driven by increasing partner and customer satisfaction and product usage and in many cases, decreasing support and quality costs – all in a faster, more consistent manner.

Knowing that companies are already using an LMS to reach these audiences, this survey wanted to explore more into how an LMS is used and the importance of various features for these audiences.

Employee Performance Management
  • Currently train customers & partners (35%)
  • Currently train customers (24%)
  • No, we train internal staff only (24%)
  • Currently train partners (12%)
  • Plan to train customers & partners (3%)
  • Plan to train partners (2%)
  • Plan to train customers (1%)

 

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